The Best Technical CX Integrators in the Industry
CDW's Intelligent CX team is one of the industry's best CX integrators. Being one of the few Google Cloud Premier Partners with all three of Google's CCAI expertise, an Application Development Services Specialization, and industry-leading contact center services - CDW holds top-shelf expertise to bring clarity to your complex customer experience strategies.
Empowering your business with AI
Create loyal customers
Customers aren’t loyal based on prices or products alone — loyalty is earned by consistently providing successful and exceptional customer experiences. Providing that level of experience can be challenging when trying to cope manually with high volumes of interactions through multiple channels. When you engage with the CDW Intelligent CX team, your organization will:
- Increase your customers' satisfaction
- Improve operational efficiencies
- Gain improved business insights
Before Intelligent CX
- High volume of unnecessary interactions with contact center agents
- Time-consuming, manual practices create an inconsistent customer experience
- Inability to prioritize incoming contacts creates long wait times and a poor experience
Use AI to implement decision intelligence
After Intelligent CX
- Containment to help reduce unnecessary interactions
- Predictive analysis and advanced technology to maintain consistent customer experiences
- Reduction in agent burden allows improved focus for each individual interaction
Full technology spectrum
Expertise matters when implementing any emerging and innovative technology, especially when it directly influences your customers' experience. Our team of CDW Intelligent Customer Experience experts within CDW's Amplified Services portfolio has more than 400 customer experience consultants, contact center architects, and software developers to achieve business results when speed matters. Whether it be developing a scalable AI solution, custom application development, or digital strategy, consulting CDW’s Digital Velocity team will help you maximize your business objectives.
Design, implementation, supporting
CCAI Platform
Google’s CCaaS solution that provides unified data as well as security and privacy features.
CCAI
Virtual agents provide the ultimate solution for seamless, personalized and efficient interactions.
Agent Assist
Solution-focused on a context-aware artificial intelligence system that is designed to support and enhance the work of human agents.
Insights
Enabling better decision-making by supplying insights and recommendations based around data analysis from customer interactions.
Reimagining CX Whitepaper
This research will help guide application leaders that are responsible for customer service and customer satisfaction discover the best route improve their overall customer experiences.
Download here >
5 Ways to Optimize Your Contact Center AI Solutions Blog
The state of customer experience is ever-growing, and considering where the space is heading is almost limitless due to AI capabilities.
Read this article >
Transform Customer Experience with CCAI One Pager
In today’s world of abundance tech, new technologies can be highly beneficial but can also be highly complex. Gain the insight today to make the jump into AI solutions.
Download here >
Conversational AI is the Future of UX One Pager
Conversational AI is the key brand differentiator of creating a base of happy, loyal customers that will continue to do business with your organization. Gain the insight today to make the jump into AI solutions.
