Our goal is to help you — your goal is to help your customers.
Discover seamless, curated, and exceptional AI solutions for your organization.
Our goal is to help you — your goal is to help your customers.
Discover seamless, curated, and exceptional AI solutions for your organization.
CDW's Intelligent CX team is one of the industry's best CX integrators. Being one of the few Google Cloud Premier Partners with all three of Google's CCAI expertise, an Application Development Services Specialization, and industry-leading contact center services - CDW holds top-shelf expertise to bring clarity to your complex customer experience strategies.
Customers aren’t loyal based on prices or products alone — loyalty is earned by consistently providing successful and exceptional customer experiences. Providing that level of experience can be challenging when trying to cope manually with high volumes of interactions through multiple channels. When you engage with the CDW Intelligent CX team, your organization will:
Use AI to implement decision intelligence
Expertise matters when implementing any emerging and innovative technology, especially when it directly influences your customers' experience. Our team of CDW Intelligent Customer Experience experts within CDW's Amplified Services portfolio has more than 400 customer experience consultants, contact center architects, and software developers to achieve business results when speed matters. Whether it be developing a scalable AI solution, custom application development, or digital strategy, consulting CDW’s Digital Velocity team will help you maximize your business objectives.
Our User Journey Workshop opens you to understanding the various personas, points of interest, and business objectives of our customers and assisting you in creating a defined strategic roadmap.
Google’s CCaaS solution that provides unified data as well as security and privacy features.
Virtual agents provide the ultimate solution for seamless, personalized and efficient interactions.
Solution-focused on a context-aware artificial intelligence system that is designed to support and enhance the work of human agents.
Enabling better decision-making by supplying insights and recommendations based around data analysis from customer interactions.
This research will help guide application leaders that are responsible for customer service and customer satisfaction discover the best route improve their overall customer experiences.
The state of customer experience is ever-growing, and considering where the space is heading is almost limitless due to AI capabilities.
In today’s world of abundance tech, new technologies can be highly beneficial but can also be highly complex. Gain the insight today to make the jump into AI solutions.
Conversational AI is the key brand differentiator of creating a base of happy, loyal customers that will continue to do business with your organization. Gain the insight today to make the jump into AI solutions.