The Intelligent CX Workshop uses a design thinking approach to gather requirements for a variety of purposes, such as CCAI, AWS, BA, and contact center requirements. The workshops consist of three main sessions, and up to 16 attendees who are on the frontlines with their customers and can provide input in the brainstorming sessions. These workshops are not technology specific, and the output of these sessions typically includes 20-30 use cases (user - stories). You will receive customized board and guidance specific to your project.