Improve Customer Satisfaction with Intelligent Customer Experience (ICX)

Earning the highest possible customer satisfaction rating when working with your users ensures loyalty, improves your competitive stance and drives financial growth. Artificial intelligence (AI) provides that positive emotional connection while simultaneously freeing workers to focus on the most critical calls.

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Transform your organization's customer experience today.

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Leverage the Power of Artificial Intelligence (AI) in Your Organization

 
Create Loyal Customers

Customers aren’t loyal based on prices or products alone – loyalty is earned by consistently providing successful and exceptional customer experiences. Providing that level of experience can be challenging when trying to manually cope with high volumes of interactions through multiple channels. When you engage with the CDW Intelligent CX team, your organization will:

  • Increase your customers' satisfaction
  • Improve operational efficiencies
  • Gain improved business insights

Before Intelligent CX

  • High volume of unnecessary interactions with contact center agents
  • Time-consuming, manual practices create an inconsistent customer experience
  • Inability to prioritize incoming contacts creates long wait times and a poor experience

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After Intelligent CX

  • Deflection and containment help to reduce unnecessary interactions
  • Predictive analysis and advanced technology create a consistent experience
  • Reduction in agent burden allows improved focus for each individual interaction

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Full Technology Spectrum

Expertise matters when implementing any emerging and innovative technology, especially when it directly influences your customers' experience. Our team of CDW Intelligent Customer Experience experts within CDW's Amplified Services portfolio has more than 400 customer experience consultants, contact center architects, and software developers to achieve business results when speed matters. Whether it be developing a scalable AI solution, custom application development, or digital strategy, consulting CDW’s Digital Velocity (DV) team will help you maximize your business objectives.

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Expertise in all three of these critical areas—Contact Center, AI & Cloud, and Data & Software Dev—is crucial to implementing contact center automation. CDW has that expertise and can deliver it for your organization, helping you to improve your customers’ experience.

Tie it All Together with Intelligent CX

CDW brings additional capabilities that help you manage and monitor complex volumes of customer interactions with consistent, personalized options that conform to your unique brand. With one of the most comprehensive contact center service portfolios in the industry, CDW is a market leader for the delivery of Intelligent Customer Experience (CX) and contact center solutions.

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Transform your organization's customer experience.

Discover the right AI solutions with CDW that can improve your organization’s customer experience.

Are you ready to work with an Intelligent CX expert?