CDW’s Digital Velocity Intelligent CX Team understands that expertise matters when implementing emerging and innovative technologies that directly influence a client’s ability to deliver top-notch, next-generation intelligent customer interactions. Let our ICX team build your cloud-based Contact Center with Amazon Connect using the “Power of AI” allowing your organization to realize significant business outcomes including; increased customer satisfaction, empowerment of human agents and augmented organizational insights.
Transform your organization's customer experience today.
Customers aren’t loyal based on prices or products alone – loyalty is earned by consistently providing successful and exceptional customer experiences. Providing that level of experience can be challenging when trying to manually cope with high volumes of interactions through multiple channels. When you engage with the CDW Intelligent CX team, your organization will:
Use AI to Implement Decision Intelligence
CDW DataOps and AI/ML Practice (PDF)
Expertise matters when implementing any emerging and innovative technology, especially when it directly influences your customers' experience. Our team of CDW Intelligent Customer Experience experts within CDW's Amplified Services portfolio has more than 400 customer experience consultants, contact center architects, and software developers to achieve business results when speed matters. Whether it be developing a scalable AI solution, custom application development, or digital strategy, consulting CDW’s Digital Velocity (DV) team will help you maximize your business objectives.
CDW brings additional capabilities that help you manage and monitor complex volumes of customer interactions with consistent, personalized options that conform to your unique brand. With one of the most comprehensive contact center service portfolios in the industry, CDW is a market leader for the delivery of Intelligent Customer Experience (CX) and contact center solutions. Whether it be Intelligent Skills-based Routing, Agent Assist, Real-Time Sentiment Analysis, CRM integrations, Automated AI Agents, Voice Biometrics, Custom Text-to-Speech Modeling, AI Insights & Visualizations, or Automated Compliance & Redaction, the DV team provides organizations with a trusted partner they can rely on to not just achieve but truly maximize business objectives using proven Amazon Connect and AWS services.
The ICX team leverages the following native AWS Services:AWS Services
Discover the right AI solutions with CDW that can improve your organization’s customer experience.