Provide Better Customer Experiences

With Google’s Contact Center AI and CDW

Check out our recent webinar for Contact Center AI

Speak with a Cloud Expert

Meet Your Hosts

Ken Drazin

Head of Intelligent CX at CDW

Eric Seeman

Intelligent CX Consultant at CDW

Aman Chhabra

AI/ML Solutions Specialist at Google

A Contact Center Reimagined

There is no more important mission than the creation of a positive experience for every individual who comes into contact with your organization. Earning the highest possible customer satisfaction rating ensures loyalty, improves your competitive stance and drives financial growth. Artificial intelligence within contact center environments provides that positive emotional connection while simultaneously freeing workers to focus on the most critical calls.

CDW and Google Cloud Transforming the Contact Center with AI

Watch our webinar from CDW and Google Cloud industry experts as they discuss how they partner to transform the Contact Center through AI. You will learn how CCAI delivers fast and intuitive self-service to customers and provides agents the insights to deliver timely, accurate responses that will improve customer experiences.

Casey-Bleeker-2

Casey Bleeker
Director of Strategic GTM
CDW Digital Velocity Solutions

Amit-Kumar Amit Kumar
Technical Solutions Consultant
Engineering - Google Cloud Platform AI and Industry Solutions

Benefits of
Contact Center AI

Create positive emotional connections

With conversational AI, you can deliver lifelike customer experiences to your customers.

Unify customer engagement

Avoid unnecessary interactions for your human agents so they can focus more on important, specialized calls.

Improved call outcomes

Gain actionable insights through analytics and reporting and identify call sentiment to help contact center managers learn about customer interactions.