Head of Intelligent CX at CDW
Intelligent CX Consultant at CDW
There is no more important mission than the creation of a positive experience for every individual who comes into contact with your organization. Earning the highest possible customer satisfaction rating ensures loyalty, improves your competitive stance and drives financial growth. Artificial intelligence within contact center environments provides that positive emotional connection while simultaneously freeing workers to focus on the most critical calls.
Watch our webinar from CDW and Google Cloud industry experts as they discuss how they partner to transform the Contact Center through AI. You will learn how CCAI delivers fast and intuitive self-service to customers and provides agents the insights to deliver timely, accurate responses that will improve customer experiences.
Director of Strategic GTM
CDW Digital Velocity Solutions
Technical Solutions Consultant
Engineering - Google Cloud Platform AI and Industry Solutions
With conversational AI, you can deliver lifelike customer experiences to your customers.
Avoid unnecessary interactions for your human agents so they can focus more on important, specialized calls.
Gain actionable insights through analytics and reporting and identify call sentiment to help contact center managers learn about customer interactions.