Overview
Customers aren’t loyal based on prices or products alone—loyalty is earned by consistently providing successful and exceptional customer experiences. Providing that level of experience can be challenging when trying to manually cope with high volumes of interactions through multiple channels. Earning the highest possible customer satisfaction rating when working with your users ensures loyalty, improves your competitive stance and drives financial growth. Artificial Intelligence (AI) provides that positive emotional connection while simultaneously freeing workers to focus on the most critical customer engagements.
CDW's Intelligent CX Conversational AI Exploration Engagement is designed to review your existing business processes and quickly identify and prioritize areas that would benefit from Conversational AI. We then develop an MVA (Minimum Viable Agent) solution for a single use case to demonstrate and provide the value of conversational AI using specifically within your business. Nearly 100% of businesses that participate with CDW in this workshop identify other areas of their businesses that can be positively impacted and transformed by Conversational AI to provide efficiency, cost optimization, and market differentiating impact with their customers.
When you engage with the CDW Intelligent CX team for this professional services engagement, your organization will:
- Have the tools necessary to start extending use and getting value from Azure Cognitive Services, Microsoft Bot Framework, and/or Power Virtual Agent as part of a conversational AI deployment
- Increase your customers' satisfaction
- Decrease your customers' time-to-resolution for issues
- Improve operational efficiencies
- Gain improved business insights
Learn More:
CDW Azure Call Center Case Study
CDW ICX Conversational AL Sell Sheet
