As one of only a handful of Microsoft Direct Cloud Solution Providers (CSPs) and Azure Expert Managed Service Providers (MSPs), CDW has the expertise to bring clarity to complex cloud strategies
While customer experience (CX) is crucial to businesses, it has now moved more into the spotlight with evolving customer preferences.
We know that customers don't hold their loyalty towards prices or products alone - they hold it with companies that provide successful and exceptional experiences.
Organizations can realize significant business outcomes by using Intelligent CX:
Azure Cognitive Services includes the latest technology in Text-To-Speech, Natural Language Understanding, Transcription Services, and Custom Voice Modeling.
Azure Bot Service enables you to build intelligent, enterprise-grade bots with ownership and control of your data. Begin with a simple Q&A bot or build a sophisticated virtual assistant.
Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents. It features native integration with Microsoft Teams. No coding required.
Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases.
CDW's Intelligent CX team delivers professional services in emerging and innovative technologies that directly influence customer's abilities to deliver next generation customer experiences.
Automated AI Agents
Divert chat and voice call volume from human agents. Increase customer satisfaction through self-service. Decrease AHT for operational efficiency.
Increase security and expand self-service use cases. Lower human agent data collection times for decreased AHT.
Custom Text-to-Speech Modeling
Build brand loyalty and leverage existing brand awareness. Increase virtual agent engagement.
AI Insights & Visualization
Real-time business intelligence. A deeper understanding of CX interactions and continuous improvement.
Automated Compliance & Redaction
Reduce operational risk while enabling WFM. Expand virtual agents to regulated industries. Gain insights and analysis on PII and PCI-related data.
CDW is an end-to-end provider of cloud applications, solutions, and services for public, private, and hybrid cloud environments. We are uniquely qualified to design, deliver and manage a flexible solution tailored to the customer's needs. CDW will help adopt and integrate Azure securely and efficiently. We have a long-standing, award-winning relationship with Microsoft that we extend to our clients.
We get Azure!