Transform Your Customer Experience

Discover AI solutions that improve customer experience for your organization

CDW Intelligent CX is the Most Technical Customer Experience Integrator in the Industry

As one of only a handful of Microsoft Direct Cloud Solution Providers (CSPs) and Azure Expert Managed Service Providers (MSPs), CDW has the expertise to bring clarity to complex cloud strategies

Azure CDW ICX lockup@2x   

Discover the Power of Intelligent CX

While customer experience (CX) is crucial to businesses, it has now moved more into the spotlight with evolving customer preferences.

We know that customers don't hold their loyalty towards prices or products alone - they hold it with companies that provide successful and exceptional experiences.

Organizations can realize significant business outcomes by using Intelligent CX:

  • Increase customer satisfaction
  • Empower human agents
  • Augment business insights

Azure Cognitive Services

azure cognitive services

Azure Cognitive Services

Azure Cognitive Services includes the latest technology in Text-To-Speech, Natural Language Understanding, Transcription Services, and Custom Voice Modeling.

azure bot framwork

Microsoft Bot Framework

Azure Bot Service enables you to build intelligent, enterprise-grade bots with ownership and control of your data. Begin with a simple Q&A bot or build a sophisticated virtual assistant.

power virtual agent

Power Virtual Agent

Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents. It features native integration with Microsoft Teams. No coding required.

Azure Health Bot

Azure Health Bot

Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases.

Where our Expertise Matters

CDW's Intelligent CX team delivers professional services in emerging and innovative technologies that directly influence customer's abilities to deliver next generation customer experiences.

Automated AI Agents

Divert chat and voice call volume from human agents. Increase customer satisfaction through self-service. Decrease AHT for operational efficiency.

Voice Biometrics

Increase security and expand self-service use cases. Lower human agent data collection times for decreased AHT.

Custom Text-to-Speech Modeling

Build brand loyalty and leverage existing brand awareness. Increase virtual agent engagement.

AI Insights & Visualization

Real-time business intelligence. A deeper understanding of CX interactions and continuous improvement.

Automated Compliance & Redaction

Reduce operational risk while enabling WFM. Expand virtual agents to regulated industries. Gain insights and analysis on PII and PCI-related data.

Why Choose Us

We get Microsoft Azure

CDW is an end-to-end provider of cloud applications, solutions, and services for public, private, and hybrid cloud environments. We are uniquely qualified to design, deliver and manage a flexible solution tailored to the customer's needs. CDW will help adopt and integrate Azure securely and efficiently. We have a long-standing, award-winning relationship with Microsoft that we extend to our clients.

We get Azure!

Contact an Azure Intelligent CX Expert

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How can we help?

Do you have a current call center platform?

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